Returns & quality claims
Claim window
Damage, shortage or specification non-conformance must be reported within 7 calendar days of delivery. Claims raised later cannot be verified against the shipped batch.
What to send
- Order number and batch number
- Photographs of the vial, label, packaging and any damage
- A short description of the issue and the analytical result you obtained (if applicable)
Resolution
| Situation | Resolution |
|---|---|
| Transit damage | Replacement or credit, subject to carrier claim |
| Short shipment | Replacement of missing units |
| Specification non-conformance (verified) | Replacement from a conforming batch or refund |
| Buyer error (wrong SKU ordered) | Not returnable; lyophilized products cannot be restocked once shipped |
Not accepted
- Returns of opened or reconstituted material
- Claims without batch identification
- Claims based on human-use outcomes — products are not supplied for human use
Email claims to aaron@madeinchinapeptide.com.